Understanding Contribution Fees

Contribution fees are the amounts passengers pay to share the cost of the journey. The system automatically calculates fees based on distance, time and current fuel prices.

Fee Structure

The base fare is set by the driver.

• Base Rate - Calculated based on distance traveled

How Fees Are Calculated

The system automatically calculates fair contribution fees based on:

• Total distance of journey

Payment Process

1. The Drivers decides - Each drivers sets the price for the ride
2. Secure Payment - Payment is processed through MuuVZ platform
3. Driver Payout - Drivers receive payments after completion
4. Transaction Fee - Small platform fee for processing

Fee Examples

• Short Distance (10-20km) - $5-10 per passenger
• Medium Distance (20-50km) - $10-20 per passenger
• Long Distance (50-100km) - $20-40 per passenger

Refund Policy

Full refunds are available if cancelled 24 hours before departure. Partial refunds may be available for late cancellations. No refund on points earned and spent or coupons.

The points and Referal system

The app is set up so you can earn and use loyalty points for riding as a passenger, and one tied to referrals. Spending points is supported: you can redeem points from your passenger balance (for example toward a trip), and the system records that as money taken out of that points balance. Earning points automatically : At the end of each non cancelled rides passengers earns points according to their spending.

The points and Referal system calculation

Point value: 1 point = $0.01 of fare (100 points = $1) • Earning rate: 2 points per $1 of fare (2% return). Example: If the trip costs $40 plus commission fees plus taxes, points are awarded only for the $40 portion of the trip price. • Minimum redemption: 500 points ($5) for redemption to be available, points cannot pay for 100% of a trip. The points system is only for customers who have started and completed a trip without cancellation. Customers can accumulate as many points as they want, however, under no circumstances can they claim more than $10 per trip, with a maximum of 3 claims per month. The same principle applies to referrals: $5 per referral, which is equal to 500 points.

The points and Referal system calculation example

Example: 2 points per $1 fare (= 2% return); on a $40 trip, customers earn 80 points (= $0.80) # $40 × 2 points = 80 points # 80 points × $0.01 = $0.80