Payment Methods and Fee Structure

Understanding our payment system helps ensure smooth transactions and fair compensation for all users.

1. Contribution fee structure

Contribution fees are the amounts passengers pay to share the cost of the journey. Each ride fees are set by the driver we do not have control over that. However based on curent legislation we limit how much a driver can charge per km.

Base Rate

Calculated based on distance traveled and decided by the driver

Example Calculation

For a $50 ride for one seat: 20.34% (18% booking fees + 13% tax) + trip fees = customer payment This is the total contribution fee paid by the passengers. 9$ (18 % booking fees) + 1.17 (13% tax) + $50 = $60.17 (customer payment) or $10.17 (20.34% 0f $50) + $50 = $60.17 (customer payment)

2. Commission rates for drivers

Drivers earn a share of the trip fee after platform fees.

Example Calculation

For a $50 ride for one seat: 4% (3.61 % stripe fees + 13% tax) + (($1.5 commission fees) + 13% tax) $1.695 - Trip fees = driver payment $2 (3.61% + 13%) + $1.695 - $50 = $46.26535 (driver payment)

Booking fees

• Standard - 18% of passenger payment (per seats booked)

Deductions

• Platform service fee (the booking fees portion) = 18% (per seats booked)
• Processing fees (stripe fees per payout)= 4%
• Drivers pay out commision fees = $1.695 (per seats booked)

3. Payment methods accepted

We support a variety of payment methods to suit your preferences.

For Passengers

• Credit Cards - Visa, Mastercard, American Express
• Debit Cards - Visa Debit, Mastercard Debit
• Digital Wallets - points system

For Drivers

• Direct Deposit - Bank account transfer (weekly)
• PayPal - Instant transfer option (coming soon)

Currency Support

Primary currency is CAD. USD is accepted for border routes. Exchange rates are locked at booking time.

4. Withdrawal processing times

payments are processed on a dayly basis.

Standard Withdrawal

• Weekly: Everyday (4 days after the trip)
• Minimum payout: $10.00

Processing Delays

Occasionally, payouts may be delayed due to bank holidays, security reviews, or technical issues. Contact support if a payout is more than 2 business days late.

5. Dispute resolution process

If you disagree with a charge or payment, you can initiate a dispute.

Dispute Types

• Unfair cancellation charges
• Emergency situation disputes
• Refund amount disagreements
• Service quality issues (e.g., ride not as described)

How to Dispute

1. Submit dispute through the app within 48 hours of the ride
2. Provide a clear explanation and any evidence (screenshots, photos, messages)
3. Our support team reviews within 24-48 hours
4. You'll receive a decision and, if approved, a refund or adjustment
5. If unsatisfied, you can appeal within 7 days

Chargebacks

If you file a chargeback with your bank, your account will be temporarily suspended until the issue is resolved. We encourage resolving disputes directly with us first to avoid delays.

6. Refund policy details

Refunds are issued under specific conditions.

Full Refunds

• Cancellation by passenger >24 hours before departure
• Driver cancellation (any time)
• Ride not completed due to driver no-show or vehicle issues
• Verified emergency cancellations (with documentation)

Partial Refunds

• Passenger cancellation 12-24 hours before departure: 50% refund
• Ride cut short by driver (e.g., early drop-off): proportional refund

No Refunds

• Passenger cancellation <12 hours before departure (except emergencies)
• No-show by passenger
• Ride completed as scheduled (no dissatisfaction)

How Refunds Are Processed

Refunds are automatically credited to the original payment method within 5-7 business days. For bank transfers or cards, it may take additional time depending on the issuer.

7. Payment security measures

We employ industry-leading security to protect your financial information.

Encryption

All payment data is transmitted using 256-bit SSL encryption. Stored data is encrypted at rest using AES-256.

Tokenization

We never store your full card number. Instead, we use tokenization provided by our payment processors (Stripe, PayPal).

Fraud Detection

AI-powered monitoring flags suspicious transactions, such as unusually large amounts, multiple rapid transactions, or accounts with high-risk behavior.

Two-Factor Authentication

For sensitive actions (e.g., changing payout methods, high-value rides), we require 2FA.

8. Currency conversion rates

For cross-border rides, we handle currency conversion automatically.

Supported Currencies

• CAD (primary)
• USD (US routes)

Exchange Rate Policy

Rates are updated every 5 minutes from live market data. The rate at the time of booking is locked for the transaction.

Conversion Fee

A 2% fee is applied to the total amount converted. This fee is disclosed before payment.

Example

If a CAD ride costs $50 and the passenger pays in USD, the amount will be converted at the current rate plus 2%. The driver receives the CAD equivalent minus the standard commission.